We, like most of the country, have been working to balance the needs of daily business operations and customer service needs with the ever changing flow of information and response to COVID-19. The health of our employees, customers, and community is of utmost concern.
We have been implementing safeguards internally to minimize the risk of contracting or spreading the virus. We are increasing cleaning and disinfecting procedures at our office, in our trucks with and technicians. Any employees exhibiting symptoms consistent with COVID-19 will be asked to stay at home, monitor their temperature and self isolate until such time we are certain they are ready to safely come back to work. We are making preparations to allow office and support staff to work from home should the need arise. Should staffing shortages occur due to efforts to mitigate the spread of the virus we will be in communication and appreciate your patience.
Parts of the country heavily impacted by COVID-19 have been restricting business to only essential businesses. We are seeing reports that pool services in these areas are being permitted to continue to do business to keep pools sanitary. A pool neglected can quickly become a breeding ground for mosquitos, as we saw during the financial crisis, raising the possibility of West Nile Virus and other mosquito transmitted illnesses.
We have been in discussion with our chemical distributors who are also changing their business practices. We are prepared to purchase bulk dry chemicals so that we may continue to balance pool chemistry if wholesale distribution were to temporarily close. If this occurs, this may result in some slight changes to our water balancing regiment for chlorine pools. Our goal is to keep your pool sanitary and ready to enjoy in the face of adversity.
We sincerely appreciate your business and will do our best to provide best in class service to our customers during this challenging time. Should you have any questions or concerns then please don't hesitate to reach out to us.
Thank you kindly,
The Team at On-Time Pool Service, Inc.