On-Time Pool Service - Reviews
The Number #1 Pool Service in Sarasota
Your Feedback Is Important to Us!
At On-Time Pool Service, we’re committed to excellence in every splash and sweep. We understand that the true measure of our service’s success is the satisfaction of our valued customers like you. That’s why we actively use feedback platforms like Google, Facebook, and Yelp to gauge our performance. These platforms offer us a transparent and direct way to assess how well we’re meeting your needs and expectations. By listening to your experiences and reviews, we can continuously improve and tailor our services to better serve our community. We invite you to explore the thoughts and feedback of our customers on these platforms. Your input not only helps us grow but also helps others feel confident in choosing On-Time Pool Service for their pool care needs. Visit our reviews page to see how we’re making waves in the pool service industry, one satisfied customer at a time.
On-Time Pool Service has done a phenomenal job of getting our pool up and running after the hurricanes. Their response time and expertise is fantastic. They have our gratitude and 100% endorsement. They are truly a company that provides …
read moreHi Andrew,
Thank you so much for your kind words and the great review! We appreciate the opportunity and look forward to a continuing relationship. Client feedback such as this fuels our team to do the work we do; our team will appreciate your comments. Please don't hesitate to reach out when we can be of service.
Thank you kindly,
Adam
Super company, I actually Look forward to the Friday visit from their technician who is friendly, courteous, and extremely professional. they sure do set the standard for everybody else in the business.
Thank you so much Marty for your wonderful feedback. Julio speaks very highly of you as well. We appreciate your support and business! – Adam
Our pool has never been this clean. Just as their name suggests they are on time every time. I would highly recommend this pool service.
Hi Valorie, thank you for the great review and for being a pleasure to work with! I am passing along your comments to your technician, Eli; I'm sure he will appreciate them. Kind thanks – Adam
On time cleared water, very pleased with them vs past service
Thank you, Mike, for your business and review. We are glad you are very pleased with us compared to the previous provider. If there is something we can do to make your experience five stars, please let us know. Kind thanks – Adam
On Time Pool service has taken care of my pool for years. Continue to do an outstanding job. Thanks again to my Pool tech. Chance.
Hi Gregory, thanks for the great review and acknowledgement of Chanse's work. I've passed your comments along to him and we will recognize him at our next all-team meeting. We appreciate you and your business! – Adam
Excellent company with great service and expertise- no hidden fees. Charge was exactly as quoted
Hi Wayne, thank you for taking the time to leave your feedback and for allowing us to get your pool back up and running. It was great working with you. Just let us know when we may be of service in the future. Kind thanks – Adam
We’ve had weekly cleaning from On-Time Pool Service for a few years now, and I can’t say enough good things about the quality of service. Courteous and thorough care give to our pool, and always helpful communication as well!
Thank you so much, David, for the great review. You are a pleasure to work with, and we are happy to be your partner in pool care. Kind thanks – Adam
I just had the best experience with On-Time Pool Service! I found them through their amazing reviews, and they truly lived up to the hype. James was super friendly and helpful when I reached out to them online, and he even called me to make…
read moreThank you, Doak, for the great review and your business! We will recognize Ken and James at our all-team meeting tomorrow. We look forward to continuing to work with you! – Adam
We absolutely love On-Time Pool!! Our technician is amazing!!! He makes sure our pool looks beautiful before he leaves. And the office staff is always there to answer any questions or concerns I have. They're great at communicating if …
read moreThank you so much, Diane. We will share your comments and recognize Cam for his work; he appreciates the acknowledgment. We appreciate your support! – Adam
Technician solved the problem right off. Fixed it in no time and had good advice on how to keep the problem from recurring. Would use them again.
Hi Steven, I am glad we could get your problem situated and provide advice to keep it from recurring. We appreciate your business and look forward to working with you again! – Adam
Greg comes each Wednesday and he radiates sunshine. He is so friendly and warm in addition to taking very good care of our pool. He is an asset to your team!
Hi Brandy, we agree that Greg is a great asset to the team! We will pass your kind words and recognize him at our weekly team meeting. Thank you for your business! – Adam
I’ve been really impressed with on time pool service. They had already been taking care of our pool when we bought our new house so we decided to continue with their services and see how they did and I’m so glad we did. Elliot is a real …
read moreEliot does great work; we will read this aloud and recognize him at our next all team meeting. We appreciate your business and the great review! Kind thanks – Adam
On-Time Pool Service is absolutely the BEST pool service in town! Before using On-Time, our pool service was inconsistent and our pool suffered the effects. Now, with the exceptional pool service that we get each week from Jon the …
read moreHi Denise,
Thank you so much for the great review and recognition of our team! We will read this aloud and recognize the team at our all staff meeting for their customer service. Our team thrives on feedback and recognition like you've provided here.
Kind thanks – Adam
Dustin is fantastic! He always makes sure that the pool is crystal clear and will inform me if any issues. Our dog Bentley waits for him each Friday, it is so great to see them greet each other. Again always a perfect pool and genuine …
read moreHi John,
Thank you for the great review. I shared this with Dustin; he appreciates the acknowledgment and recognition. Have a great week! – Adam
Julio is a great pool technician. Our pool always looks nice and very clean. Thanks for taking care of us and having great pride in your work!
Hi Robyn,
That's great! I passed your review on to Julio, and he appreciates it. Hearing feedback like this and knowing his efforts are noticed and appreciated makes these summer days a little easier.
Kind thanks – Adam
Had to have our pool pump replaced and they did an outstanding job and the guys that did it was super nice and friendly. Couldn’t have a better experience!!! Thank you all for doing a wonderful job. Everyone is friendly and kind….
Thank you, Bobbie, for the great review and the opportunity to help you with your pool. Justin and Ken are good people and do great work. We hope to hear from you again when there is something else we can help with. Kind thanks – Adam
My home, which I purchased in 2019, had a pool built in 2002 with a pool heater. I never used it as I thought the sun was doing a good-enough job and the heater, being so old, was probably very expensive to run.
But recently the the …
read moreHi Charles,
Thank you so much for the great review. Justin does excellent work. I'm glad you were impressed and that we got things done quickly. Please feel free to contact us for anything we can help with outside of the scope of your regular pool technician; we are glad to help.
Have a great week!
Adam
Dana came over and gave BB a great lesson on how to drain excess water from the pool. She was concise and professional. We very much appreciate all the folks at On Time
jmh
All of us at On-Time appreciate Dana. She is a great asset to the team. We also greatly appreciate your acknowledgment of her efforts. Thank you very much.
Very knowledgeable and professional. Spent significant time caring for our pool. The best experience we have had to date with multiple vendors.
Thank you so much, Chris, for the vote of confidence and for your business! We look forward to working with you and helping more people in Skye Ranch. – Adam
Justin was just at our home to find out why our pool wasn’t working. He was quick to diagnose the problem with the pool breaker and immediate fixed it.
When I asked him to explain it to me so I would know what to do in the future, he spent…
read moreHi Barbara,
Thank you so much for the review and acknowledgement of Justin's work, he is a great asset to the company.
We appreciate your business and enjoy working with you!
Adam
Adam, the Alexanders think Walt is a great representative of On Time Pool Service. He is good at his job and great communication skills.
I have used this company for 4 years or so, consistent, they take pride in their work. They are very good at communication, the owner is hands on, and they keep my pool pristine. Great company!
Thank you, Ryan, for the great review. We appreciate your business and are happy to be of service. Hope all is well for you! – Adam
Friendly and efficient staff. Dustin was here answering questions and cleaning the pool. Excellent!
Thank you, Betty, for your kind words and review. Dustin is a good tech and a great person. He will appreciate your kind words which we will share in our all-team meeting tomorrow. Kind thanks – Adam
So Walter ended up going out of his way to help me. He and his partner pulled up across the street. I had just called multiple pool companies, and no one was available until tomorrow. So I walked over and asked him about it. He came over, …
read moreThank you, Joshua, for your review and acknowledgement of Walter's willingness to help. He is a great asset to the team and always willing to help wherever needed. Walt appreciated your review and the kind words. Thank you – Adam
We were in need of a new pool service and we found On Time Pool. So knowledgeable, so efficient, so professional and so friendly! Our contact person was Nicole who is absolutely amazing in getting us hooked up with service. Our first pool …
read moreThank you, Jim and Carol, for your review and for your business! We will acknowledge Nicole's customer service and read this aloud at our all-team meeting tomorrow. Kind thanks – Adam
I’ve used several different pool service companies and generally they were either unreliable or not thorough. On Time Pool provides reliable, professional and effective pool management. The best I’ve used thus far.
Hi Eugene, Thank you for the kind words and five-star review. We appreciate your business, and Eliot sure appreciated your acknowledgment of his service and professionalism. Kind regards – Adam
Always the best service and communication! They are consistent on the same day and around the same time every week. With 5 Grandchildren, my pool being chemically balanced and safe to swim is so important, and I wouldn't trust that to …
read moreThank you, Tina, it is our pleasure to work with you! – Adam
We continue to get excellent service with On Time. Dan has been our service person the past year and is very reliable. Our pool looks perfect!
Thank you, Wendy, for your review and recommendations. We will recognize Dan at our all-team meeting tomorrow; he appreciates the acknowledgment. Kind thanks – Adam
We met Walt – one of your pool technicians – while he was servicing a neighbor's pool. While we met him during a service call he was on while he was at his truck, he took the time to show an interest in our needs and our concerns about our …
read moreThank you, Tracy and David, for sharing your experience. We will recognize Walt and Nicole at our team meeting next week and have just shared your review with each individually. Great team members take pride in their work and thrive on feedback like this – I'm sure it will brighten their days headed into the weekend :). We appreciate your business and look forward to continuing to work with you. – Adam
Had my canal side pool going from looking like there could be boiling bodies in the green hissing cauldron of death to crystal clear perfectly balanced waterin less that 8 visits. Immediatly signed up for monthly contract for maintenance. I…
read moreThanks so much, Casey, for this great review and good laugh! If there was an award for best reviews surely this would be a finalist :). We are glad we could return it to clear in short order and have a happy new client. It was great working with you guys, and we look forward to continuing the relationship. – Adam
On time pool services does such a great job. They leave notes with their updates and are always so friendly. They do a fabulous job taking care of our pool, have had them for 4 years or so now. Walt is hands down our favorite representative…
read moreThank you, Julianna, for the kind words. I'm passing them along, and we will be sure to recognize Walt and our office team at our weekly meeting. – Adam
Justin did an outstanding job replacing a shaft seal. He was very friendy and informative about the work he was doing and even showed and explained how the prior seal had eventually failed. He answered my questions concerning a pool heater …
read moreThey are real pros. Always timely and do great work. Our tech Walt is friendly, efficient and expert. He added some color enhancement to the water today on his own and it really looks nice. We’re big fans!
Thank you, Stephen. Walt is a great guy and a great tech. He was very happy to have received your feedback. We appreciate your business! – Adam
We have used On Time Pool Service for quite a few years now and we have nothing but good things to say about them. They take care of our pool which is fairly large, has no pool cage, and our yard has several very large oak trees and a …
read moreThank you so much, Elaine, for the great review! Walter is multi-talented and someone we are fortunate to have on our team. We will be sure to pass along the kind words. Thank you – Adam
We have used On-Time pool service for years. They have always done a fantastic job taking care of our pool. Our technician, Walt, is very thorough and spends the time necessary to get our pool clean. He is the best technician we have had…
read moreHi Elaine, thank you so much for the great review and kind words. Will be sure to recognize Walt and Nicole at our team meeting tomorrow. Thank you kindly – Adam
Solved my issues Very promptly thank you
Elliott is our weekly pool maintenance tech and he is awesome Very thorough in cleaning our pool and was awesome solving my issues Thank you Eli I would highly recommend asking for him to …
read moreHi Bob, it is our pleasure. We appreciate your business and look forward to working with you! – Adam
I am very pleased with On Time pool service as their services are excellent and they do everything they say they will. The route manager actually comes out to do the initial assessment of the equipment. That information is given to the …
read moreHi Mike,
Thank you for the great review and your business. I am passing along the kind words to Rob, our Route Manager. We look forward to continuing to serve you. Feel free to reach out to us as we move forward, we are happy to serve.
Thank you kindly – Adam
Prompt, polite and friendly. Took time to discuss the job and how the new equipment works.
Thank you for your great review and business, Bradley. I've passed your compliment to our installers, Justin and Ken. If you need more pool equipment or servicing, please let us know.
Kind thanks,
Adam
On-Time pool service has excellent pool equipment technicians and office support personnel. Every time I’ve used their service, I’ve been pleased with their prompt, professional, and friendly service.
Hi David, thank you very much for your kind words and review. We appreciate your business and look forward to helping you with your pool needs soon! – Adam
We’ve had On-Time Pool Service for over three years now. I can honestly say we’ve always been extremely impressed with the quality of their service. Our pool is always sparkling clean. If ever we have a question they are quick to respond…
read moreThank you, Marty, for the great review! We are happy to hear you are impressed with the service and appreciate your recommendations of our service. Kind thanks – Adam
Every interaction I've had with the lovely folks at On-Time Pool Service has been phenomenal! They are all kind, helpful, and extremely knowledgeable.
I recently bought a home with a pool system I did not understand at all and it wasn't …
read moreHi Michelle,
Thank you for your fantastic review! We are sharing it with the team; I’m sure it will make everyone smile. We appreciate your trust in On-Time Pool Service and are happy to have provided a solution to your pool problems.
If you have any future questions or needs, don't hesitate to reach out – we're here to help!
Thank you kindly,
Adam Courter
Owner
Very good customer service, and we love Dan our tech. Integrity and quality with On Time.
Hi Tom, we appreciate the kind words and are glad you are happy with the service. We will share your comments and recognize Frank at our weekly meeting. Frank becomes energized and even more motivated from feedback like this. Thank you kindly – Adam
I have used On Time Pool service for three years. The office staff is top notch. The pool service is great. I would only recommend them in Sarasota.
Hi Melisa, thank you so much for the great review. We will recognize the office team by reading your kind words at our all team meeting tomorrow. Kind thanks – Adam
This company does a great job, just recommended them to another friend. My pool technician Richie was there when they said he would come and Nicole in the office is quick to respond if you need help with anything.
Thank you, Kevin, for the kind words and referrals! We read your review and recognized Ritchie and Nicole at our all-team meeting this morning. They greatly appreciated your kind words and acknowledgment. – Adam
Justin came on time, with a ready to tackle anything attitude. He is extremely knowledgeable with our pentair system and very professional. He was able to answer a variety questions. You will not regret hiring this company for pool related …
read moreThank you so much, Alexis, for the kind words. Justin is a great asset for On-Time and our clients. Please feel free to reach out anytime. We appreciate your business. Kind thanks – Adam
We have been using On-Time Pool Service to service our open pool here in Sarasota for almost 3 years now. They are timely, communicative, and Nicole in their front office is great. Any issue we have had following a service or in between …
read moreThank you, Jacob, for the kind words! We will be recognize Nicole for her great service at our next team meeting. Kind thanks – Adam
We tried many pool services when we first got our home with a pool. Not good experiences. Then we found On Time Pool Service. The office staff is great and Ted who services my pool is just the best!
Hi Patty, thank you so much for the great review and kind words! We will be sure to recognize Ted and our office team for their great work. Kind thanks – Adam
Jason came right on time and diagnosed the lack of circulation and flow in my pool. After 2 minutes he figured that there might be a blockage. He opened a valve covering and found a rubber piece completely blocking the pipe. After removing…
read moreHello, thank you for the great review and feedback – will be sure to pass the word along to Justin and Jason. Just let us know whenever we may be of service. Thank you kindly – Adam
Kyle is always on time, and does a fantastic job cleaning the pool! Highly recommend this service!
Hi Samantha, thank you for the great review and recognition of Kyle's work! We will be sure to pass your kind words along and recognize Kyle at our all team meeting. We appreciate your business. – Adam
On Time Pool is a step above the other companies we’ve worked with in Sarasota. Why? First and most importantly, they’re responsive. They respond quickly to phone calls or emails. Second? Their communication skills are right on target. If …
read moreHi Su, thank you so much for your kind words! We are thrilled that our team's responsiveness, communication skills, and customer service approach stood out to you. We take pride in providing timely and friendly assistance, and it's great to know that our team's efforts are paying off. I will share this at our all-staff meeting next week and recognize the stars you mentioned in your review. We appreciate your business and look forward to continuing to work with you. – Adam
Please be very cautious and careful when choosing where to invest or trade your hard earned money .After they convince you into investing your capital into their company, they will deny your access to withdraw your profits. I was a victim …
read moreI use on time pool services for both of my houses in Sarasota! Cld not be happier! If they don’t have a particular type of expert in house they always find the best to help! Def highly recommend!
Thank you so much, Slava! We appreciate your business and are happy to work with you! Kind thanks – Adam
Consistent full time employees who know what they’re doing. They come at a consistent time and day of week and report what they’ve done that week. We went thru several companies before finding them. They are a little bit more expensive …
read moreThank you for the great review, Lynda. We are happy that you see the value in our service and hope to have a great working relationship for years to come. We appreciate your business. Kind thanks – Adam
Blessed to have had Frank assigned to us when On-Time agreed to service our pool in in our newly established neighborhood. Nicole in the office reworked routes to add us! Every positive thing I had read about their service is true. Our …
read moreFrank is a great asset to the company and will very much appreciate being recognized for your kind acknowledgment, as will Josh and Nicole. We appreciate your business and referrals; we are so glad you are happy! Thank you kindly – Adam
He walked thru our pool looking for issues and found them. And explained them and did a good job getting us up and running again.
Thank you, Jeff, for your business and the great review. We are happy to work with you. Just let us know whenever we may be of further assistance. Kind thanks – Adam
This company does a great job, just recommended them to another friend. Always there when they say and quick to respond of you need help with anything.
Thank you, Ryan! We really appreciate your recommendations, and of course your business. We are happy to be of service. Kind thanks – Adam
I recently inherited a pool that looked more like a pond & came across ON-TIME POOL SERVICE, INC., & they lived up to their reviews. They did an amazing job & in the end I honestly didn't feel like I was robbed. You might very well find a …
read moreWow! Thank you so much, Ivan, for the great review and shoutout to Nicole. Nicole does a great job and will appreciate the recognition. Glad we were able to quickly get your pool in better order and we appreciate your business. Thank you kindly – Adam
This company rocks! We moved into our first Florida home and had never owned a pool before. The On-Time team has educated us on all the joys and responsibilities of pool maintenance. A new heater and pool system were recommended and …
read moreThank you so much, Pam! I will pass along the kind words to Saul and Jason, they do appreciate the recognition. Now if it can just warm up a bit so you can enjoy your pool more :). Kind thanks – Adam
The office staff kept me well-informed about the timing of the appointment and the service technician was prompt,polite, professional and knowledgeable.
We are glad you are happy! Thank you for the review and for your business. Please reach out to us whenever we may be of service. Kind thanks – Adam
We are just starting our pool heater/pool plumbing redo but so far, everyone is very professional.
Thank you, Marc. We are happy you are satisfied with the work done so far. We appreciate your help, and patience, as we navigate the permitting process. Just let us know if we can do anything to provide further assistance. Thank you kindly – Adam
Went through 4 pool guys all of whom were doing classic “ splash and dash” half-baked jobs before finding these guys. They are significantly more expensive but IMO worth it because they’re super conscientious, responsive and thorough and …
read moreWe are happy that your pool is looking great and you are happy with the service. We agree, Ted is a great guy and a valuable asset to our company. Kind thanks – Adam
Very professional and great to work with when my pool pump needed a repair. Would recommend them to anyone
Hi David, thank you very much for the great review and for your business. Glad it was a simple repair and Justin was able to get you back up and running for minimal cost, I will pass your feedback along to Justin and the team. Let us know when we may be of service in the future. Kind thanks – Adam
We wanted to thank Ted and everyone at On-Time. The email that we received pre-Ian was very helpful. As first time pool owners we haven’t had any experience with hurricane related pool prep.
We had evacuated prior to Ian but received a …
read moreThank you, Lydia, for your kind words and review. Our team has worked hard to get our pools back to normal as quickly as possible. After a long couple of weeks we very much appreciate your kind words! We will be sure to recognize Ted and the team at our next meeting. We hope that your hurricane damage is not too bad. Kind thanks – Adam