On-Time Pool Service - Reviews
The Number #1 Pool Service in Sarasota
Your Feedback Is Important to Us!
At On-Time Pool Service, we’re committed to excellence in every splash and sweep. We understand that the true measure of our service’s success is the satisfaction of our valued customers like you. That’s why we actively use feedback platforms like Google, Facebook, and Yelp to gauge our performance. These platforms offer us a transparent and direct way to assess how well we’re meeting your needs and expectations. By listening to your experiences and reviews, we can continuously improve and tailor our services to better serve our community. We invite you to explore the thoughts and feedback of our customers on these platforms. Your input not only helps us grow but also helps others feel confident in choosing On-Time Pool Service for their pool care needs. Visit our reviews page to see how we’re making waves in the pool service industry, one satisfied customer at a time.
Ken did a terrific job when he came out to assist me on a number of technical issues involving the pentair pool app and wireless control panel for the pool and spa at my new house. He was very patient with me and very thorough.
Hi Tom, thank you so much for your kind review! We’re happy to hear Ken was patient and thorough in helping with your Pentair pool app and wireless control panel. Your feedback means a lot to us, and we look forward to assisting you with your pool needs! – Toni
So happy I chose this company as our new pool service. Looking forward to working with them. Justin was awesome! Thank you for everything today.
Hi Janelle, thank you so much for your wonderful review! We’re thrilled you chose us as your new pool service and that Justin made a great impression. We look forward to continuing to work with you and keeping your pool in great shape! – Toni
Simply the best. Justin has knowledge way beyond his years and is a true problem solver. His confidence in resolving issues is remarkable as is his workmanship. Jason in the office is also a true professional and a pleasure to deal with. …
read moreHi Sal, thank you so much for your fantastic review! We’re glad Justin’s expertise and Jason’s professionalism made such a great impression. We truly appreciate your support and look forward to continuing to serve you! – Toni
On-Time Pool Service has been great. I would highly recommend them.
Hi Joan, thank you so much for your kind review! We’re glad you had a positive experience with our team. Your recommendation means a lot to us, and we look forward to being here for all your pool needs. – Toni
Dillan has done an excellent job maintaining our pool. We will continue to recommend his service and On Time Pool Service.
Hi Marty, thank you so much for your wonderful review! We’re happy to hear Dillan has been doing an excellent job maintaining your pool. We appreciate your recommendation and look forward to continuing to work with you and keeping your pool in great shape! – Toni
The tech was very kind and HONEST. He did a thorough job researching the pool pump problem I was having. He fixed the problem versus replacing the pump! I’m very happy with his work.
Hi Tricia, thank you so much for your kind words! We’re glad our technician was honest and thorough, and that we could fix your pool pump without unnecessary replacement. We appreciate your business and look forward to continuing our relationship and providing you with excellent service! – Toni
Our experience with on Time pool service has been excellent. Customer service is great and they are always on time as their name suggests. We have been using their services for 5 years! Our pool tech Jonathan is great
Thank you so much for the kind words and your loyalty over the past 5 years, Michele. We're honored to be your go-to team and glad our punctual service and customer care continue to make a difference. We truly appreciate your support! – Toni
I have been very pleased with On-Time Pool Service since we started using them on a weekly schedule to clean and chemically balance our pool. Their service technicians are always on time and leave the pool in pristine condition! Lesley …
read moreHi Sue, thank you very much for your review! We will be sure to pass along your kind words and recognize Leslie, Nicole and Justin. We appreciate your business and look forward to continuing to serve you!
Christian Crespo is an excellent tech. We love his positive, helpful attitude. He’s a keeper!
Hi Lucy, thank you so much for your wonderful review! We’re glad Christian’s positive and helpful attitude has made such a great impression. We appreciate your business and look forward to assisting you with your pool needs. – Toni
Have used On Time Pool Service for more than 6 years and have always felt that I got excellent service. Christian
Hi Cheryl, thank you so much for your loyalty and kind words! We’re happy to hear you’ve received excellent service from Christian over the past six years. We look forward to continuing to work with you and keeping your pool in great shape. – Toni
I can't say enough good things about this company! JASON and the office staff go out of their way to keep us informed and up-to-date, and JUSTIN the service manager ensures that our pool equipment is running smoothly and hassle-free. …
read moreHi Chip, thank you so much for your fantastic review! We’re thrilled to hear Jason, Justin, Jonathan, and the entire team have been providing friendly, professional, and reliable service. We appreciate your high recommendation and look forward to continuing our relationship and providing you with excellent service. – Toni
Shout out to Christian/Chris with On-Time Pool Service. Chris is always on schedule and has been willing to rectify any concerns professionally and in timely manner. Thanks again Chris and On-Time Pool!!
Hi Team Guidry, thank you so much for your wonderful feedback! We’re glad Christian has been professional, punctual, and responsive to your concerns. We appreciate your business and look forward to assisting you with your pool needs. – Toni
Brad made. Huge effort to get my pool looking the best it can. Highly recommend On-Time Pool service they go the distance to help you and your pool.
Hi Anya, thank you so much for your kind words! We’re glad Brad went the distance to get your pool looking its best. We appreciate your recommendation and look forward to continuing our relationship and providing you with excellent service. – Toni
Dillan is fantastic. Truly a professional, takes pride in his work. Pool is always sparking clean.
Hi Scott, thank you so much for your wonderful review! We’re happy to hear Dillan’s professionalism and pride in his work keeps your pool sparkling clean. We look forward to continuing to work with you and keeping your pool in great shape. – Toni
I recently switched my service provider as a result of poor cleaning and missed appointments. On-Time pool service has been excellent week after week. Chanse is consistently thorough, reliable, and the reports provide confirmation. It’s a …
read moreHi Michael, thank you so much for your wonderful review! We’re glad to hear Chanse has been thorough and reliable, and that you’re happy with our service week after week. We look forward to continuing our relationship and providing you with excellent service. – Toni
These folks are the best in the business. Bar none. You should count yourself lucky if they gave space for you on their schedule!!!
Hi Seth, thank you so much for your amazing review! We’re thrilled to hear you think so highly of our service. We look forward to continuing to work with you and keeping your pool in great shape. – Toni
Needed my pool repaired. These guys were amazing. 100% recommend!
Hi Joseph, thank you so much for your 5-star review! We’re glad we could help with your pool repair. We appreciate your business and are always here to assist with your pool needs. – Toni
I would definitely recommend and call On-Time again. They were very professional and helpful when I called. They made an appointment to come out and evaluate the problem with my pool pop-ups. The service technician, Justin, was on time, …
read moreHi P, thank you so much for your wonderful review! We’re glad Justin could provide professional, friendly, and knowledgeable service to fix your pool pop-ups quickly. We appreciate your recommendation and hope you’ll think of us again whenever you need pool help. – Toni
For the 3+ years we've lived here, Ted Garcia of On Time Pool Service has done an A+ job of keeping our pool in good shape. He is reliable, diligent and always fun to chat with. Professional, personable, and knowledgeable of all things pool…
read moreHi Neil, thank you so much for your kind words! We’re happy to hear Ted has been reliable, diligent, and a pleasure to work with over the years. We appreciate your trust and hope you’ll think of us again whenever you need pool help. – Toni
We LOVE On Time Pool Service. Our pool looks the best it can. They are there every week, like clockwork!
Hi Deborah, thank you so much for your fantastic review! We’re thrilled to hear you love our service and that your pool looks its best. We appreciate your trust and hope you’ll think of us again whenever you need pool help. – Toni
Ken installed a 1 1:2 HP pool pump. He arrived on time and did a very professional job including a complete run down of the use and maintenance of the system. I would highly recommend.
Hi Barry, thank you so much for your wonderful review! We’re glad Ken arrived on time and provided professional service with a thorough explanation. We appreciate your recommendation and hope you’ll think of us again whenever you need pool help. – Toni
I've been withOn time pool service for 3 years I am very happy with them
Hi Eddie, thank you so much for your loyalty and kind words! We’re glad to hear you’ve been happy with our service over the past three years. If you ever need pool help again, please don’t hesitate to reach out. – Toni
Have used On-Time pools for years and they have always done a great job. I would highly recommend them.
Hi Doug, thank you so much for your continued trust and kind recommendation! We’re happy to hear we’ve consistently done a great job for you over the years. If you ever need pool help again, please don’t hesitate to reach out. – Toni
Our pool has never looked better. Especially during the summer.
Great job. Thank You.
Hi Karen, thank you so much for your kind words! We’re glad to hear your pool has never looked better, especially during the summer. If you ever need pool help again, please don’t hesitate to reach out. – Toni
On Time Pool Service was a lifesaver! We had a new skimmer installed by another company that made a mess of the pump and filter. But we were leaving town, and needed to get the pump and filter up and running ASAP as we wouldn’t be there to …
read moreHi Laura, thank you so much for your detailed and wonderful review! We’re thrilled Justin could quickly diagnose and fix all the issues to get your pool sparkling again. We appreciate your high recommendation and hope you’ll think of us again whenever you need pool help. – Toni
We just signed on with On-Time and we are already impressed. The gentleman who visited us this morning was congenial and knowledgeable. We were immediately comfortable with him and our choice of On-Time. I will post again once we have some …
read moreHi Marc, thank you so much for your kind words! We’re glad our technician made you feel comfortable and confident in choosing our service. We look forward to continuing to provide great service, please don’t hesitate to reach out whenever you need pool help. – Toni
We have used On Time pool for years. They have been great. We especially are appreciative of Ted who has been servicing the pool the entire time. He is always professional, prompt and a pleasure to have him around. 5 star all the way!
Hi David, thank you so much for your fantastic review! We’re happy to hear you’ve had great service over the years, and that Ted has been professional and prompt. If you ever need pool help again, please don’t hesitate to reach out. – Toni
My pool pump quit working one day. I called On-time Pool Service and spoke to Jason about my options. He was very informative and helped me pick a new pump based on facts he provided me. The NEXT DAY a pool technician named Justin came out …
read moreHi Aimee, thank you so much for your wonderful review! We’re glad Jason and Justin could provide informative and professional service to get your new pump installed quickly. If you ever need pool help again, please don’t hesitate to reach out. – Toni
I called quite a few pool companies just to come out and take a look at my system and make sure all my settings are correct. I take care of my own pool and had noticed a few issues. Not only that they help me get the set up correct they …
read moreHi Jeannine, thank you so much for your fantastic review! We’re glad we could help get your pool system set up correctly, find the part that needed replacing, and assist with your chemicals. We appreciate your recommendation and hope you’ll think of us again whenever you need pool help! – Toni
I had a problem with our pool timer. I contacted On-Time Pool Company. They are a great company and I had a great experience with them. Answered all my questions and extremely polite and professional. My recommendation would be if you …
read moreHi Deborah, thank you so much for your wonderful review! We’re glad Jason and the team could provide polite, professional service and answer all your questions. If you ever need pool help again, please feel free to reach out. – Toni
Justice was outstanding. Great Service Technician. On time and very proficient. 5 Stars For Sure .
Hi Allen, thank you so much for your fantastic review! We’re happy to hear Justice provided outstanding, on-time, and proficient service. If you ever need pool help again, please don’t hesitate to reach out. – Toni
The service was friendly,efficient and they provided good information about pool care
Hi Katherine, thank you so much for your kind words! We’re glad our team could provide friendly, efficient service and helpful pool care information. If you ever need pool help again, please feel free to reach out. – Toni
We called ONTIME after our pool became infested with black algae. They responded immediately and after a few days the pool looks great. So much so that we have them care for it now weekly and couldn't be happier.
Hi Kevin! Thank you so much for sharing your experience. We’re glad we could help get your pool back to great shape and that you’re happy with our weekly care. If you ever need pool help again, please don’t hesitate to reach out. – Toni
Great customer service on the phone and the technician that arrived on time was very knowledgeable and repaired a couple of issues instead of replacing them. Thank you very much for solving my problem and saving me money, much appreciated!
Hi Nick, thank you so much for your kind words! We’re glad our team could provide great service, arrive on time, and solve the issues efficiently. If you ever need pool help again, please consider giving us a call. We’re always happy to assist! – Toni
Justin was extremely knowledgeable and professional. He did a fantastic job replacing the pool pump. I am completely satisfied with the service and will use them in the future.
Hi Molly, thank you so much for your feedback! We’re thrilled Justin could provide professional service and get your pool pump replaced smoothly. If you ever need pool help again, please don’t hesitate to reach out. – Toni
Very thorough and attentive technician.
Hi Dave, thank you so much for your feedback! We’re glad to hear you found our technician thorough and attentive. If you ever need pool help again, please don’t hesitate to reach out. We’re always here for you! – Toni
On-Time Pool Service was just what my salt pool needed to get it in shape after my chlorine generator decided to stop working. Justin was efficient and knew exactly how to restore my pool to algae-free sparkling water.
I recommend On-Time …
read moreHi Alfa, thank you so much for your kind words! We’re happy Justin could quickly restore your salt pool to sparkling condition. We appreciate your recommendation and hope you’ll think of us again whenever you need pool help! – Toni
Most knowledgeable and helpful tech ever!! Highly recommend.
Hi Jacqueline, thank you so much for your wonderful feedback! We’re thrilled to hear you had such a positive experience with our tech. Your recommendation means a lot to us! – Toni
I had trouble with my salt chlorination pool and when I called Jason he scheduled my appointment the very next day for an expert to come look at it. When Justin came out the next morning, he located the issue with the panel and within hours…
read moreHi Susan, thank you for your kind words! We’re happy Jason and Justin could provide prompt and professional service to get your salt chlorination system checked out quickly. We truly appreciate your recommendation to friends and neighbors. Just give us a call anytime you need us! – Toni
Called to schedule service appointment for issue that I could not resolve myself . The service department actually tried to save me a service call by walking me through the issues on the phone for 10 minutes . “ that’s a first “. They sent …
read moreHi Christopher, thank you for sharing your experience! We’re glad our service team could help troubleshoot over the phone and that Ken provided professional, helpful service on-site. We appreciate your recommendation and look forward to assisting you again anytime! – Toni
Work was complete and neat. Tech was very informative. The new pump that was installed is super quiet. I will call them for any future problems. Nice work!
Hi Larry, thank you so much for your feedback! We’re glad the work was neat and that the new pump is running quietly. It’s great to hear our tech was informative too. We’ll be here whenever you need us for any future pool problems! – Toni
Justin was very good at what he does. Had my job done in less than an hour
Thanks for the great review, Steve! Justin will be happy to hear your kind words. We’re glad he got everything taken care of quickly. Don’t hesitate to reach out next time you need us! – Toni
Showed up on time, and got the pool sorted out. Went above and beyond and didn't upcharge or upsell me on anything.
Thank you so much for the great feedback! We believe in honest, reliable service, so it’s awesome to hear that came through. Glad we could get your pool sorted. Feel free to call us anytime! – Toni
Very good and dependable service!
Hi, Greg! We’re so glad to hear you find our service dependable. We appreciate your support and look forward to helping you again! – Toni
On-Time Pool Service was excellent. I really needed a pump replaced same day as my son's graduation party was the next day. They came out – had excellent service repair technician. He fully explained situation and went out of his way.
Thank you for the thoughtful review, Bryan! We’re so glad we could help in time for your son’s graduation party. Our techs always aim to go above and beyond, and it’s great to hear that came through. Don’t hesitate to reach out next time you need us, ok? – Toni
Excellent service, prompt, efficient and friendly.
Hi David, thank you! We're so glad to hear you had a great experience. Don’t hesitate to call us again next time. We’re always happy to help! – Toni
I had a great experience with On-Time Pool Service. Jason was knowledgeable, professional, and courteous. He quickly identified the issue and had me up and running in no time. I highly recommend On-Time Pool Service!
Thank you so much for the great feedback, Rusty! We're thrilled to hear Jason took such good care of you. We're grateful you chose On-Time Pool Service and truly appreciate the recommendation! – Toni
Wonder company to work with. I will always call them for my pool repair and maintenance. I highly recommend On Time Pool Service.
Thank you, Lisa, for the kind words and your trust in us! It means a lot to know you’ll be calling on us again. We’ll always be here to keep your pool in great shape. We truly appreciate the recommendation! – Toni
This company rocks! We moved into our first Florida home and had never owned a pool before. The On-Time team has educated us on all the joys and responsibilities of pool maintenance. A new heater and pool system were recommended and …
read moreThank you so much, Pam! I will pass along the kind words to Saul and Jason, they do appreciate the recognition. Now if it can just warm up a bit so you can enjoy your pool more :). Kind thanks – Adam
Excellent company to perform your pool maintenance !
Hi Kim,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our pool maintenance. Looking forward to helping you keep your pool in great shape anytime!
– Toni
Very friendly staff and easy to work with!
Hi Beth,
Thanks for the great feedback! We’re glad our team made your experience friendly and hassle-free. Whenever you need us, we’re just a call away!
– Toni
Thank you very much. Technician Ken repaired my pool pump and did an outstanding good and professional job. The office staff is also very friendly and organized I highly recommend On Time Pool Service. Thank you very much.
Hi Andreas,
Thank you for the wonderful feedback! We’re happy to hear Ken did an outstanding job repairing your pool pump and that our team made a great impression. We appreciate your recommendation—don’t hesitate to reach out whenever you need us!
– Toni
I do not often go online to comment on a particular company's service, but in this case I will make an exception. My Hayward/ pentar pool filtration system was acting erratically and not working correctly with the main pool and a Jacuzzi …
read moreHi Ronald,
Thank you so much for your detailed and honest review! We’re really glad Ken could quickly diagnose and fix your pool system and that you felt comfortable with his honest approach. We appreciate your recommendation. Please don't hesitate to give us a call anytime you need pool help.
– Toni
They were very quick to respond with a quote. They had the best price and also delivered fantastic service in getting Salt systeminstalled. Great job !
Hi Larry,
Thanks so much for your kind words! We’re glad we could offer a quick quote and deliver great service with your salt system installation. Feel free to reach out anytime you need assistance with your saltwater pool.
– Toni
After getting inaccurate diagnoses and quotes from other companies for over $12k, On Time showed up and fixed the problem for less than $300. They took their time to diagnose and fix the issue. We will definitely be using them for all our …
read moreHi Delana,
Thank you for sharing your experience! We’re happy we could provide an accurate diagnosis and a great solution that fits your needs. We’re always one call away whenever you need us for any pool care.
– Toni
Refreshingly great experience with On-Time Pool Service! My previous pool company were like Ninjas – unless we accidentally caught them we never knew if they were here or not. On-Time sends an email after every visit with exactly what …
read moreHi Donald,
Thank you so much for sharing your experience! We’re glad to hear our detailed updates and transparency hit the mark. It’s great to know we’re making pool care easier and clearer for you. Don’t hesitate to get in touch if you ever need anything!
– Toni
Could not be more happy with their service. The team is very helpful and goes out of their way to help out and communicates at a very high level! Amazing Customer experience in my time with them.
Hi David,
Thank you so much for your kind words! We're thrilled to hear you had such a great experience with our team. We're always here to help! Just reach out whenever you need anything. Looking forward to working with you again!
– Toni
I thought Justin did a great job working/reprogramming our Pentair system.
Hi John,
Thank you for the great review and the opportunity to help with your equipment! Pool automation can be complex, and it's an area where Justin really shines — we're glad we could assist.
We're also looking forward to getting your new light installed!
Hope you have a great day, and thanks again!
— Adam
Great experience! I hired them for all our pool needs going forward!
Hi Gary,
Thank you so much for the kind words! We're thrilled to hear you had a great experience and honored to be your go-to team for all your pool needs. We’re looking forward to keeping everything running smoothly for you!
If you ever need anything, we’re just a call away.
Thanks again! – Adam
The tech arrived right on time and exceeded expectations in almost every way.
Hi Jim,
Thanks so much for the great review and the opportunity to work with you. I am passing along your kind words to Ken. Please don't hesitate to reach out whenever we can help.
Kind thanks,
Adam
They are exceptional!!
I owned a pool distribution business that only sold to pool service people for 17 years.
I can tell you that they are in the top 10% of any pool repair business,
Without a doubt they are the best, wizards …
read moreHi Robert,
Thank you so much for the fantastic review! Justin will love hearing this one. Coming from someone with your level of experience in the industry, your words truly mean a lot to us. We’re grateful for the opportunity to assist with your pool lighting needs and are always here whenever you need us.
Thank you kindly,
Adam
Prompt service in arranging pool heater repair with 3rd party provider. Repair was completed successfully at a reasonable cost
Hi David,
Thank you for entrusting us with your pool heater repair. Please don't hesitate to contact us when we may be of service. We appreciate your business and kind words! – Adam
The pool guy is always on time and does a great job, giving me reports on the condition of the pool. Thanks you
Thank you, Sally, we appreciate your rating and business! – Adam
Chanse from Ontime Pools is extremely knowledgeable and professional. He is pleasant and informative while providing excellent weekly pool and spa service. He always answers our questions and provides useful tips and suggestions to keep our…
read moreHi Ron,
That is great to hear. I passed your review along to Chanse, he appreciates it! We will recognize him at our next team meeting. Thank you for the great review and for your business! – Adam
Justin provided excellent knowledgeable advice on replacing our ancient pop up gear module, and was an absolute star throughout the process. He also helped plan out a way to simplify and improve our overall pool system in the future. …
read moreHi Michael,
I'm glad we could help with the pop-up module. Justin excels at whatever he does and is a significant asset to our team. He is also one of the most knowledgeable technicians in the area when it comes to pool automation; let us know if we can help there! We appreciate your business and look forward to working with you in the future.
Thank you kindly – Adam
We’ve been using On-Time Pool Service for a couple of years , and they’ve been amazing! Their team is professional, always on time, and does a thorough job every visit. They clean every part of the pool, check the chemicals, and ensure the …
read moreHi Rasa,
Thank you so much for your thoughtful review! We’re thrilled to hear that you’ve been happy with our service over the years. Our team takes pride in being reliable and thorough, so it means a lot to know you appreciate the attention to detail. We're also glad you find the photo updates helpful—it’s important to us that you always have peace of mind about your pool care.
If you ever need anything, we’re always here to help. We truly appreciate your support and look forward to keeping your pool in top shape for years to come!
Thanks again! – Adam
Just a short note telling you how beautiful our glistens. Of course sunlight and light breeze moves the water and just looks the best it ever has. What? Your team is very good. Knowledgeable, friendly and helpful. I'm lucky I found you and …
read more
On Time Pool Service was great to work with. Ken, our technician was very knowledgeable and the equipment replacement was smooth! I would recommend On Time for reliable repairs!
Thank you so much for your trust and vote of confidence! Glad we could help you with your saltwater conversion and filter system replacement. We look forward to working with you again! Kind thanks – Adam
Ken did a great job knew exactly what to do in the pool looks terrific. I do recommend your company. Thank you, Eric.
Hi Eric, that's great. Thank you for the great review and your business! I passed this along to Ken, and we will recognize him at our next weekly meeting. Have a great weekend! – Adam
On-time Pool Service provided great service and prompt response to address my pool pump issues. I would recommend their company.
Hi Bill, thank you for the opportunity to assist with your pool and for your business. Please let us know whenever we may be of service. Kind thanks – Adam
Amazing!!!💕
Thank you for the five star rating and for your business! – Adam
Eliot always does a great, thorough job!
Thank you for your kind words! We truly appreciate your feedback—Eliot always provides great service. We’ll be reading your review aloud and recognizing him at our next weekly team meeting. Your support means a lot and helps us celebrate our amazing team! Looking forward to continuing to serve you. – Adam
Feliable quality service
Thank you, Bob, for your business and for your review! Please don't hesitate to reach out when we may be of service. Kind thanks – Adam
Dear On Time Pool Service..I am perfectly satisfied with my pool service ..even more since Milton blew away my pool cage ..you are really reliable and keep my pool beautiful!
Thank you for your wonderful review! We’re so glad to hear you’re perfectly satisfied with our service. We appreciate your business! – Adam
Great service!!!
Hi David,
Thank you for your business and the great review. We are glad that Ken was able to get things squared away. Please don't hesistate to reach out whenever we may be of service.
Kind thanks,
Adam
Great communication with Jason. Fast next day service. Ken our pool tech was very pleasant and thorough. Highly recommend this company and team
Hi Dawn,
We are glad we were able to help and that you were pleased with our service. We will recognize Jason and Ken for their service.
Thank you kindly,
Adam
Just started with On-Time. After 2 services very pleased with professionalism and work effort.
Pool looks great. Thank you!!
Hello,
Happy to hear that you are pleased and we appreciate your business! Feel free to reach out anytime.
Kind thanks,
Adam
Justin came out for our first service with this company. His detailed explanation of One-Time's weekly procedures was impressive! So glad we chose this company for our pool service.
Thank you, Glenn, for the great review. We are glad you chose us too! Don't hesistate to reach out when we can be of assistance. Kind thanks – Adam
Ken was wonderful, on time, and let us know everything he was doing to get our pool working again. Thank you for excellent service
Hi Lisa, thank you for the great review and your business. Ken is an asset to the company and will appreciate your kind words. Feel free to let us know if there is anything else we can do to help. Kind thanks – Adam
Staff helpful, informative and piping well designed and installed with operation and simplicity in mind.
Hi John,
Thank you for entrusting us with your pool and pool plumbing reconfiguration needs. I am glad we could get things squared away better and that you are happy with the results. We appreciate your ongoing business, and as always, don't hesitate to reach out.
Thank you kindly – Adam
Overall I would rate a 5. We had some issues with cleaning on some weeks but they handled the situation quickly and professionally. Their office staff is easy to reach and communicates with transparency. We are leaving the service only …
read moreHi Dawn,
Thank you for taking the time to share your experience with us and for the 5-star rating! We appreciate your understanding as we worked through the cleaning issues and are glad we could resolve them to your satisfaction.
It’s great to hear that our office staff’s communication and transparency made a positive impression. While we’re sad to see you go, we wish you all the best in your next chapter. If you ever need pool service in the future, we would love to work with you again.
Kind thanks – Adam
Very professional. Highly recommended
Thank you, Jimmy, for your kind words! We look forward to continuing our work with you. – Adam
Just a quick note to tell you how much we appreciate Eli , he does such a great job keeping our pool perfect and he is so polite and pleasant!
On-Time Pool Service replaced a 12-year-old, residential, 20,000-gallon pool pump system consisting of a fixed speed pump, cartridge filter, and saltwater chlorine generator (see photos). A work crew headed by Justin (lead) and Ken (…
read moreThank you, Dean, for your kind words and detailed review! We’ll share this with the whole team—they’ll truly appreciate it. Please don’t hesitate to reach out if we can ever be of assistance. It’s our pleasure to work with you. Kind thanks – Adam
On-Time Pool Service has done a phenomenal job of getting our pool up and running after the hurricanes. Their response time and expertise is fantastic. They have our gratitude and 100% endorsement. They are truly a company that provides …
read moreHi Andrew,
Thank you so much for your kind words and the great review! We appreciate the opportunity and look forward to a continuing relationship. Client feedback such as this fuels our team to do the work we do; our team will appreciate your comments. Please don't hesitate to reach out when we can be of service.
Thank you kindly,
Adam
Super company, I actually Look forward to the Friday visit from their technician who is friendly, courteous, and extremely professional. they sure do set the standard for everybody else in the business.
Thank you so much Marty for your wonderful feedback. Julio speaks very highly of you as well. We appreciate your support and business! – Adam
Our pool has never been this clean. Just as their name suggests they are on time every time. I would highly recommend this pool service.
Hi Valorie, thank you for the great review and for being a pleasure to work with! I am passing along your comments to your technician, Eli; I'm sure he will appreciate them. Kind thanks – Adam
On time cleared water, very pleased with them vs past service
Thank you, Mike, for your business and review. We are glad you are very pleased with us compared to the previous provider. If there is something we can do to make your experience five stars, please let us know. Kind thanks – Adam
On Time Pool service has taken care of my pool for years. Continue to do an outstanding job. Thanks again to my Pool tech. Chance.
Hi Gregory, thanks for the great review and acknowledgement of Chanse's work. I've passed your comments along to him and we will recognize him at our next all-team meeting. We appreciate you and your business! – Adam
This is the best pool company that we’ve ever had. Very happy with them. Staff is always nice and they do a thorough job.
Hello, thank you very much for your great review and trust. We appreciate your business and look forward to continuing to work with you! – Adam
Excellent company with great service and expertise- no hidden fees. Charge was exactly as quoted
Hi Wayne, thank you for taking the time to leave your feedback and for allowing us to get your pool back up and running. It was great working with you. Just let us know when we may be of service in the future. Kind thanks – Adam
Chanse is the man! Best pool guy ever. 10/10 recommend!
Thank you, Eli! We will be sure to recognize Chanse at our next team meeting. We appreciate your business. – Adam
Great service & communication! Highly recommend!
Thanks so much, Kelly, for the great review! We appreciate you and your business. – Adam
Best customer service and pool maintenance service around.
Hi David, thank you very much for your business and review. Both are much appreciated. – Adam
Very satisfied with service and timing.
Thank you.
Hello, thank you for your review and business! – Adam
This is definitely the best company for pool service! So professional and on top of everything! Thank you!
Hi Natacha, thank you very much for your business and review. It is our pleasure to work with you! – Adam
We’ve had weekly cleaning from On-Time Pool Service for a few years now, and I can’t say enough good things about the quality of service. Courteous and thorough care give to our pool, and always helpful communication as well!
Thank you so much, David, for the great review. You are a pleasure to work with, and we are happy to be your partner in pool care. Kind thanks – Adam
Great job after tropical storm Debby 👏
Thank you, John. That was quite the tropical storm. Appreciative of our team and how we came together during a challenging time and got everything done quickly. Kind thanks – Adam
I just had the best experience with On-Time Pool Service! I found them through their amazing reviews, and they truly lived up to the hype. James was super friendly and helpful when I reached out to them online, and he even called me to make…
read moreThank you, Doak, for the great review and your business! We will recognize Ken and James at our all-team meeting tomorrow. We look forward to continuing to work with you! – Adam
We absolutely love On-Time Pool!! Our technician is amazing!!! He makes sure our pool looks beautiful before he leaves. And the office staff is always there to answer any questions or concerns I have. They're great at communicating if …
read moreThank you so much, Diane. We will share your comments and recognize Cam for his work; he appreciates the acknowledgment. We appreciate your support! – Adam