On-Time Pool Service - Reviews
The Number #1 Pool Service in Sarasota
Your Feedback Is Important to Us!
At On-Time Pool Service, we’re committed to excellence in every splash and sweep. We understand that the true measure of our service’s success is the satisfaction of our valued customers like you. That’s why we actively use feedback platforms like Google, Facebook, and Yelp to gauge our performance. These platforms offer us a transparent and direct way to assess how well we’re meeting your needs and expectations. By listening to your experiences and reviews, we can continuously improve and tailor our services to better serve our community. We invite you to explore the thoughts and feedback of our customers on these platforms. Your input not only helps us grow but also helps others feel confident in choosing On-Time Pool Service for their pool care needs. Visit our reviews page to see how we’re making waves in the pool service industry, one satisfied customer at a time.
On time! Fixed the problem!
Friendly and efficient staff. Dustin was here answering questions and cleaning the pool. Excellent!
Thank you, Betty, for your kind words and review. Dustin is a good tech and a great person. He will appreciate your kind words which we will share in our all-team meeting tomorrow. Kind thanks – Adam
Showed up on time and were very professional.
Thank you, Charlie. We appreciate the kind words and your business. – Adam
So Walter ended up going out of his way to help me. He and his partner pulled up across the street. I had just called multiple pool companies, and no one was available until tomorrow. So I walked over and asked him about it. He came over, …
read moreThank you, Joshua, for your review and acknowledgement of Walter's willingness to help. He is a great asset to the team and always willing to help wherever needed. Walt appreciated your review and the kind words. Thank you – Adam
We were in need of a new pool service and we found On Time Pool. So knowledgeable, so efficient, so professional and so friendly! Our contact person was Nicole who is absolutely amazing in getting us hooked up with service. Our first pool …
read moreThank you, Jim and Carol, for your review and for your business! We will acknowledge Nicole's customer service and read this aloud at our all-team meeting tomorrow. Kind thanks – Adam
We continue to get excellent service with On Time. Dan has been our service person the past year and is very reliable. Our pool looks perfect!
Thank you, Wendy, for your review and recommendations. We will recognize Dan at our all-team meeting tomorrow; he appreciates the acknowledgment. Kind thanks – Adam
We met Walt – one of your pool technicians – while he was servicing a neighbor's pool. While we met him during a service call he was on while he was at his truck, he took the time to show an interest in our needs and our concerns about our …
read moreThank you, Tracy and David, for sharing your experience. We will recognize Walt and Nicole at our team meeting next week and have just shared your review with each individually. Great team members take pride in their work and thrive on feedback like this – I'm sure it will brighten their days headed into the weekend :). We appreciate your business and look forward to continuing to work with you. – Adam
Had my canal side pool going from looking like there could be boiling bodies in the green hissing cauldron of death to crystal clear perfectly balanced waterin less that 8 visits. Immediatly signed up for monthly contract for maintenance. I…
read moreThanks so much, Casey, for this great review and good laugh! If there was an award for best reviews surely this would be a finalist :). We are glad we could return it to clear in short order and have a happy new client. It was great working with you guys, and we look forward to continuing the relationship. – Adam
On time pool services does such a great job. They leave notes with their updates and are always so friendly. They do a fabulous job taking care of our pool, have had them for 4 years or so now. Walt is hands down our favorite representative…
read moreThank you, Julianna, for the kind words. I'm passing them along, and we will be sure to recognize Walt and our office team at our weekly meeting. – Adam
Justin did an outstanding job replacing a shaft seal. He was very friendy and informative about the work he was doing and even showed and explained how the prior seal had eventually failed. He answered my questions concerning a pool heater …
read more
Incredible service in today's poor service environment. I highly recommend.
Thank you so much Dwight for the kind words and great review! We appreciate your business. – Adam
Excellent professional staff
Thank you, Greg. We appreciate your business and the five star review! – Adam
They are real pros. Always timely and do great work. Our tech Walt is friendly, efficient and expert. He added some color enhancement to the water today on his own and it really looks nice. We’re big fans!
Thank you, Stephen. Walt is a great guy and a great tech. He was very happy to have received your feedback. We appreciate your business! – Adam
We have used On Time Pool Service for quite a few years now and we have nothing but good things to say about them. They take care of our pool which is fairly large, has no pool cage, and our yard has several very large oak trees and a …
read moreThank you so much, Elaine, for the great review! Walter is multi-talented and someone we are fortunate to have on our team. We will be sure to pass along the kind words. Thank you – Adam
We have used On-Time pool service for years. They have always done a fantastic job taking care of our pool. Our technician, Walt, is very thorough and spends the time necessary to get our pool clean. He is the best technician we have had…
read moreHi Elaine, thank you so much for the great review and kind words. Will be sure to recognize Walt and Nicole at our team meeting tomorrow. Thank you kindly – Adam
Solved my issues Very promptly thank you
Elliott is our weekly pool maintenance tech and he is awesome Very thorough in cleaning our pool and was awesome solving my issues Thank you Eli I would highly recommend asking for him to …
read moreHi Bob, it is our pleasure. We appreciate your business and look forward to working with you! – Adam
On time is the BEST above the rest fast service, very knowledgeable and reliable service, most of all honest!
Thank you, Karen! We appreciate the great review and your business! – Adam
I am very pleased with On Time pool service as their services are excellent and they do everything they say they will. The route manager actually comes out to do the initial assessment of the equipment. That information is given to the …
read moreHi Mike,
Thank you for the great review and your business. I am passing along the kind words to Rob, our Route Manager. We look forward to continuing to serve you. Feel free to reach out to us as we move forward, we are happy to serve.
Thank you kindly – Adam
Prompt, polite and friendly. Took time to discuss the job and how the new equipment works.
Thank you for your great review and business, Bradley. I've passed your compliment to our installers, Justin and Ken. If you need more pool equipment or servicing, please let us know.
Kind thanks,
Adam
You seem to have quite a bit of turnover, but I guess that's the business. Every one of the service people has done a great job.
Hi Chico, thank you for your feedback, we are glad to hear everyone is doing a great job! Welcome back! – Adam
A -one all the time. Couldn't ask for more. Jay
Thank you, Jay! We appreciate your business and kind words. – Adam
On-Time pool service has excellent pool equipment technicians and office support personnel. Every time I’ve used their service, I’ve been pleased with their prompt, professional, and friendly service.
Hi David, thank you very much for your kind words and review. We appreciate your business and look forward to helping you with your pool needs soon! – Adam
We’ve had On-Time Pool Service for over three years now. I can honestly say we’ve always been extremely impressed with the quality of their service. Our pool is always sparkling clean. If ever we have a question they are quick to respond…
read moreThank you, Marty, for the great review! We are happy to hear you are impressed with the service and appreciate your recommendations of our service. Kind thanks – Adam
Always professional and kind! Our pool looks fabulous always!
Thank you so much for the great review and your business! We are happy to help! – Adam
Every interaction I've had with the lovely folks at On-Time Pool Service has been phenomenal! They are all kind, helpful, and extremely knowledgeable.
I recently bought a home with a pool system I did not understand at all and it wasn't …
read moreHi Michelle,
Thank you for your fantastic review! We are sharing it with the team; I’m sure it will make everyone smile. We appreciate your trust in On-Time Pool Service and are happy to have provided a solution to your pool problems.
If you have any future questions or needs, don't hesitate to reach out – we're here to help!
Thank you kindly,
Adam Courter
Owner
My husband and I could not be happier with On-Time Pool Service. We have been enjoying their quality of service for 3 years. Thank you.
Thank you so much for the kind words and recommendation! We appreciate working with you. – Adam
Always on time and quick to respond with questions. Pool boys are knowledgeable and polite.
Thank you, Amy, for the great review and kind words! – Adam
I have used On Time Pool service for three years. The office staff is top notch. The pool service is great. I would only recommend them in Sarasota.
Hi Melisa, thank you so much for the great review. We will recognize the office team by reading your kind words at our all team meeting tomorrow. Kind thanks – Adam
Saul does a great job caring for our pool.
Hi Gary, thank you for the kind words and review. We will recognize Saul at our team meeting tomorrow for his service on your pool. Kind thanks – Adam
Excellent communication and professional service. They do what they say. A+++ Customer service.
Thank you, Chris, for the great review! We appreciate your business. – Adam
Outstanding, knowledgeable & professional…Can’t say enough good things about my experience with On Time Pool Service!
Hi Cheri, thank you so much for the kind words and great review! – Adam
This company does a great job, just recommended them to another friend. My pool technician Richie was there when they said he would come and Nicole in the office is quick to respond if you need help with anything.
Thank you, Kevin, for the kind words and referrals! We read your review and recognized Ritchie and Nicole at our all-team meeting this morning. They greatly appreciated your kind words and acknowledgment. – Adam
Justin came on time, with a ready to tackle anything attitude. He is extremely knowledgeable with our pentair system and very professional. He was able to answer a variety questions. You will not regret hiring this company for pool related …
read moreThank you so much, Alexis, for the kind words. Justin is a great asset for On-Time and our clients. Please feel free to reach out anytime. We appreciate your business. Kind thanks – Adam
We have been using On-Time Pool Service to service our open pool here in Sarasota for almost 3 years now. They are timely, communicative, and Nicole in their front office is great. Any issue we have had following a service or in between …
read more
We have been using On-Time Pool Service to service our open pool here in Sarasota for almost 3 years now. They are timely, communicative, and Nicole in their front office is great. Any issue we have had following a service or in between …
read moreThank you, Jacob, for the kind words! We will be recognize Nicole for her great service at our next team meeting. Kind thanks – Adam
We tried many pool services when we first got our home with a pool. Not good experiences. Then we found On Time Pool Service. The office staff is great and Ted who services my pool is just the best!
Hi Patty, thank you so much for the great review and kind words! We will be sure to recognize Ted and our office team for their great work. Kind thanks – Adam
Jason came right on time and diagnosed the lack of circulation and flow in my pool. After 2 minutes he figured that there might be a blockage. He opened a valve covering and found a rubber piece completely blocking the pipe. After removing…
read moreHello, thank you for the great review and feedback – will be sure to pass the word along to Justin and Jason. Just let us know whenever we may be of service. Thank you kindly – Adam
Kyle is always on time, and does a fantastic job cleaning the pool! Highly recommend this service!
Hi Samantha, thank you for the great review and recognition of Kyle's work! We will be sure to pass your kind words along and recognize Kyle at our all team meeting. We appreciate your business. – Adam
On Time Pool is a step above the other companies we’ve worked with in Sarasota. Why? First and most importantly, they’re responsive. They respond quickly to phone calls or emails. Second? Their communication skills are right on target. If …
read moreHi Su, thank you so much for your kind words! We are thrilled that our team's responsiveness, communication skills, and customer service approach stood out to you. We take pride in providing timely and friendly assistance, and it's great to know that our team's efforts are paying off. I will share this at our all-staff meeting next week and recognize the stars you mentioned in your review. We appreciate your business and look forward to continuing to work with you. – Adam
Always the best service and communication! They are consistent on the same day and around the same time every week. With 5 Grandchildren, my pool being chemically balanced and safe to swim is so important, and I wouldn't trust that to …
read moreThank you, Tina, it is our pleasure to work with you! – Adam
Please be very cautious and careful when choosing where to invest or trade your hard earned money .After they convince you into investing your capital into their company, they will deny your access to withdraw your profits. I was a victim …
read more
I use on time pool services for both of my houses in Sarasota! Cld not be happier! If they don’t have a particular type of expert in house they always find the best to help! Def highly recommend!
Thank you so much, Slava! We appreciate your business and are happy to work with you! Kind thanks – Adam
Consistent full time employees who know what they’re doing. They come at a consistent time and day of week and report what they’ve done that week. We went thru several companies before finding them. They are a little bit more expensive …
read moreThank you for the great review, Lynda. We are happy that you see the value in our service and hope to have a great working relationship for years to come. We appreciate your business. Kind thanks – Adam
Blessed to have had Frank assigned to us when On-Time agreed to service our pool in in our newly established neighborhood. Nicole in the office reworked routes to add us! Every positive thing I had read about their service is true. Our …
read moreFrank is a great asset to the company and will very much appreciate being recognized for your kind acknowledgment, as will Josh and Nicole. We appreciate your business and referrals; we are so glad you are happy! Thank you kindly – Adam
He walked thru our pool looking for issues and found them. And explained them and did a good job getting us up and running again.
Thank you, Jeff, for your business and the great review. We are happy to work with you. Just let us know whenever we may be of further assistance. Kind thanks – Adam
Very professional and helpful with consulting on a pool heater repair.
Thank you, Julia. We appreciate the opportunity to work with you and are glad it was a good experience. Kind regards – Adam
Very good customer service, and we love Dan our tech. Integrity and quality with On Time.
Hi Tom, we appreciate the kind words and are glad you are happy with the service. We will share your comments and recognize Frank at our weekly meeting. Frank becomes energized and even more motivated from feedback like this. Thank you kindly – Adam
This company does a great job, just recommended them to another friend. Always there when they say and quick to respond of you need help with anything.
Thank you, Ryan! We really appreciate your recommendations, and of course your business. We are happy to be of service. Kind thanks – Adam
I recently inherited a pool that looked more like a pond & came across ON-TIME POOL SERVICE, INC., & they lived up to their reviews. They did an amazing job & in the end I honestly didn't feel like I was robbed. You might very well find a …
read moreWow! Thank you so much, Ivan, for the great review and shoutout to Nicole. Nicole does a great job and will appreciate the recognition. Glad we were able to quickly get your pool in better order and we appreciate your business. Thank you kindly – Adam
This company rocks! We moved into our first Florida home and had never owned a pool before. The On-Time team has educated us on all the joys and responsibilities of pool maintenance. A new heater and pool system were recommended and …
read moreThank you so much, Pam! I will pass along the kind words to Saul and Jason, they do appreciate the recognition. Now if it can just warm up a bit so you can enjoy your pool more :). Kind thanks – Adam
Show up on time (as name suggests 😏), and always go above and beyond making sure everything is working properly.
Hi James, thank you! We appreciate your business and the opportunity to work with you. Kind thanks – Adam
They offer the complete service plus they have people to come and repair /fix the pool equipment as well.
Hi John, thank you for the nice review! It is our pleasure to work with you. Kind thanks – Adam
The office staff kept me well-informed about the timing of the appointment and the service technician was prompt,polite, professional and knowledgeable.
We are glad you are happy! Thank you for the review and for your business. Please reach out to us whenever we may be of service. Kind thanks – Adam
We are just starting our pool heater/pool plumbing redo but so far, everyone is very professional.
Thank you, Marc. We are happy you are satisfied with the work done so far. We appreciate your help, and patience, as we navigate the permitting process. Just let us know if we can do anything to provide further assistance. Thank you kindly – Adam
Frank was extremely professional and friendly. I truly appreciated his service
We appreciate your feedback, Debbie. I will be sure to recognize Frank for his professional and friendly service at our weekly team meeting. Thank you kindly – Adam
Very knowledgeable and professional service
Thank you, Kirk. Pleasure meeting you both and we look forward to working with you! – Adam
Routine pool maintenance and occasional repairs are consistently well done for a reasonable cost.
Thank you, Graydon! We appreciate your business and enjoy working with you. Kind regards – Adam
LOVE this pool company! We highly recommend them!!
Hi Alexis, thank you so much for the great review! We appreciate your business and enjoy working with you. Kind thanks – Adam
Went through 4 pool guys all of whom were doing classic “ splash and dash” half-baked jobs before finding these guys. They are significantly more expensive but IMO worth it because they’re super conscientious, responsive and thorough and …
read moreWe are happy that your pool is looking great and you are happy with the service. We agree, Ted is a great guy and a valuable asset to our company. Kind thanks – Adam
Went for an interview and met the owner Adam. Didn't get the job, but the business was ran very professionally and outstanding business practices. Anyone getting a service with this company, will be in good hands with many systems to stop …
read moreThank you, Andrew, for the kind words and for your time. It was a pleasure meeting you. Wish you much success in your future endeavors as well. Please feel free to apply with us again in the future. Kind thanks – Adam
Very professional and great to work with when my pool pump needed a repair. Would recommend them to anyone
Hi David, thank you very much for the great review and for your business. Glad it was a simple repair and Justin was able to get you back up and running for minimal cost, I will pass your feedback along to Justin and the team. Let us know when we may be of service in the future. Kind thanks – Adam
Dependable and always answers calls
Thank you, Scott, for your review and feedback! We are fortunate to have a great team that cares for our clients. Kind thanks – Adam
We wanted to thank Ted and everyone at On-Time. The email that we received pre-Ian was very helpful. As first time pool owners we haven’t had any experience with hurricane related pool prep.
We had evacuated prior to Ian but received a …
read moreThank you, Lydia, for your kind words and review. Our team has worked hard to get our pools back to normal as quickly as possible. After a long couple of weeks we very much appreciate your kind words! We will be sure to recognize Ted and the team at our next meeting. We hope that your hurricane damage is not too bad. Kind thanks – Adam
As name says, On Time every week and when needed for something extra. Same man comes weekly for over two years, knows us and always leaves a note re what he did if were not home.
Thank you, Richard. We appreciate your business and trust. Kind thanks – Adam
Ted is punctual, pleasant, and always leaves our pool looking clean, sparkling, and inviting.
Thank you, Chad. Ted is a great asset to our team. We are glad you are pleased with his service! – Adam
Always professional, pleasant and respond in a timely manner
Thank you, Robin, for your kind words!
Your people are the best !!
NEVER an issue !!
Thanks!! Pool is always perfect !!
Tom Rogers
Hi Tom, thank you very much for the great review. We appreciate your business and enjoy working with you. I will share the kind words with our team. Kind thanks – Adam
Professional guy showed up.
Hi Greg, thanks for the review and for your business! I’ve shared it with Kyle and we will recognize him at our next team meeting. We look forward to working with you. – Adam
After trying a couple of other pool service companies, we really lucked out when we signed with On-Time Pool Service, Inc. Their team is extremely professional, answering phones and emails in a timely fashion, explaining the work they do on…
read moreThank you, Kathleen, for the great review and compliment of our team! We will be sure to recognize Tristan at our next team meeting. We appreciate your business and kind words! – Adam
Great work
Thank you, Joseph. We appreciate your business! – Adam
Great Experience. Very knowledgeable technician came out to look at our pump. He was on time and very informative on the issues. I highly recommend them.
Hi Dan, glad we could help! We appreciate the great feedback. Please let us know when we can be of service in the future. – Adam
Dan MCcleary is the best!!!
Thank you!
Good company to deal with. Response time is great for any problems
Thank you Donna!
On-Time is our weekly maintenance company but also just completed pool filter pump upgrade. Everything was completed in a timely manner at a reasonable price and done well.
Thank you, Paul, for your business and for the five star review!
Always on time, friendly and reliable
Thank you, Lolita, for the kind words and your business!
WOULD HIGHLY RECOMMEND THIS COMPANY..
Thank you, Joan! We appreciate your business
Ontime pool is just what is says always on time. And excellent work. Just had a big wedding party Sunday and the pool looked gorgeous. Thanks 😊
We have been customers for about
five years. Great people, knowledgeable, thorough, and very courteous! Always on time. Ted Garcia, our pool technician is the best!
Thank you so much Rosemary! We truly appreciate your business and your kind words!
AMAZING CUSTOMER SERVICE! In today’s world great customer service is hard to find… but On-time exceeds expectations at every level of service. Highly recommend On-time Pool Service.
Michelle, thank you so much for this wonderful review! I look forward to sharing this with the team. It has been our pleasure to work with you and Anthony, and we hope to for years to come. Kind thanks – Adam
Highly recommend. Office staff excellent and friendly. Tech very knowledgeable and helpful.
Thank you, Joseph, for the kind words. We appreciate your business! – Kind thanks, Adam
Always on time, thorough and knowledgeable. Used for over ten years. Would recommend.
Thank you so much for your continuous support, Karen! ❤
Agree
Thank you for your business!
On-Time installed a salt water conversion earlier than expected and were able to complete the job even though I had to be away from home for the day.
Thank you, John, for your business and for sharing this feedback. Just let us know when we may be of service. Kind regards – Adam
Very curteous, competant and on time. In today's world, that's hard to find.
Thank you for the kind words. We are glad you are happy and appreciate your business!
Very trusting professional professional and good personality
We appreciate your kind words and trust. Thank you for your review! – Adam
Very professional service technicians delivered exceptional service
Hi Lynn, we are happy that you are happy! Thank you for the review and for your business!
My pool has never looked better! Excellent service and as their name says, they are always On Time!
We are glad you are happy with our service – thank you!
Good
Thank you, Paul, we appreciate your review and business!
Automated our pool and spa system. Good quote, job done on time and exactly as quoted. Should have done this years ago. Thanks to On-Time Pool Service for doing a great job.
Hi Ken, we appreciate your business and the great review – many thanks! – Adam
Just started using them so far a great company
Thank you, Joe, for the kind words and your business. We look forward to working with you!
My husband and I are not quite Florida resident full timers yet. We lean on Ontime Pool Service on a regular basis. We are very great full for the level of service they always provide. We highly recommend them to our friends. Thank you …
read moreA GOOD JOB WAS DONE WHILE WE WERE AWAY! THAN YOU...
Awesome people, exhibiting honesty, integrity and professionalism; you can count on them!
Jesse is our weekly pool maintenance guy, and he is AMAZING!! Honestly our pool looks FANTASTIC!! Jesse is always on time, comes in does his work, very professional, and is excellent at his job. Our pool (which is 50 yes old) truly has …
read moreHi Christine, Jesse is a great guy and member of our team. We are delighted by your review! We will read your message and recognize Jesse at our team meeting this week – I'm sure it will make his day! Thank you! – Adam
The timely response and appointment to look at the surface staining was appreciated and the tech Dan did an excellent job at removing stains on the pool floor. Would definitely recommend On Time and will use them again if needed!
Thank you Margie for your business and feedback. We will be sure to recognize Dan for his excellent work! – Kind regards, Adam
We have weekly service and Ted is the best! He is punctual and whenever I have a question or need help with something, he takes care of it right away! We really appreciate him!
Plus, whenever we need equipment maintenance, everyone in the …
read moreThank you so much for the great review and feedback! We will recognize Ted at our weekly meeting tomorrow; he really appreciates the recognition for a job well done.
I’ve used several different pool service companies and generally they were either unreliable or not thorough. On Time Pool provides reliable, professional and effective pool management. The best I’ve used thus far.
Hi Eugene, Thank you for the kind words and five-star review. We appreciate your business, and Eliot sure appreciated your acknowledgment of his service and professionalism. Kind regards – Adam
We love On-Time Pool. Kyle and Jesse are both wonderful professionals. They’re always kind and courteous and efficiently perform their tasks! On-Time Pool is top shelf!!!!
Thank you so much, Annie! We will be sure to recognize both Kyle and Jesse at our team meeting next week! The recognition keeps our team motivated to do their best. Kind thanks- Adam
Very responsive and professional. They alert me to possible future issues and fix them before they become big issues
Thank you, Greg, for the great review and for your business! – Adam
They (Leslie) constantly communicated to me exactly how and when it was going to happen. Called after the install late afternoon on a Friday to follow up and ensure we were satisfied. We had a little hiccup, Leslie tried to walk me through …
read moreHello Frank, thank you for your nice comments and your business! Apologies about the hiccup, glad to hear Leslie and Bryan are taking good care of you. Kind regards – Adam