PRIVACY POLICY

Last Updated: July 26, 2026

On-Time Pool Service (“we,” “us,” or “our”) operates the website ontimepoolservice.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, submit a form, or communicate with us through our chat widget.

Please read this policy carefully. By using our Site, you agree to the practices described here.

1. Who We Are

On-Time Pool Service

Sarasota, Florida

Phone: (941) 400-4854

Website: https://ontimepoolservice.com

Email: info@ontimepoolservice.com

We are a licensed pool service and repair company serving Sarasota, Manatee, and surrounding counties in Florida.

2. Information We Collect

We collect information in the following ways:

a ) Information You Provide Directly

When you fill out our “Instant Estimate” form or contact form, or start a chat conversation, you may provide:

•Your name

•Email address

•Phone number

•Property address or service location

•Details about your pool or service request

b) Information Collected Automatically

When you visit our Site, we and our third-party service providers automatically collect certain technical information, including:

•Your IP address and approximate geographic location

•Browser type and version

•Device type (desktop, tablet, mobile)

•Pages visited and time spent on the Site

•Referring website or source

•Clicks and interactions on the Site

This information is collected through cookies and similar tracking technologies. For full details, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect to:

•Respond to your enquiries and provide pool service estimates

•Contact you about your service request by phone, email, or text

•Schedule and manage pool service appointments

•Improve our website and marketing

•Measure the effectiveness of our advertising

•Comply with legal obligations

4. Third-Party Services and Technologies

We use the following third-party services on this Site. Each has its own privacy policy, which we link to below.

Google Analytics 4 (GA4)

We use Google Analytics 4 to understand how visitors use our Site. GA4 collects data such as pages visited, session duration, and traffic sources. This data is aggregated and does not personally identify you.

•Data collected: Usage behaviour, device/browser info, approximate location

•Purpose: Website analytics and performance measurement

•Opt-out: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or by adjusting your cookie preferences on this Site.

•Google Privacy Policy: https://policies.google.com/privacy

Google Ads (Conversion Tracking )

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This may set cookies when you click on one of our ads.

•Google Privacy Policy: https://policies.google.com/privacy

Facebook Pixel (Meta Pixel )

We use the Facebook Pixel to measure the effectiveness of our Facebook and Instagram advertising and to show relevant ads to people who have visited our Site.

•Data collected: Pages visited, actions taken on the Site, device and browser information

•Purpose: Advertising measurement and retargeting

•Opt-out: You can manage your ad preferences at https://www.facebook.com/ads/preferences or adjust your cookie preferences on this Site.

•Meta Privacy Policy: https://www.facebook.com/privacy/policy/

CallRail (Phone Call Tracking )

We use CallRail to track phone calls generated from our website and advertising. CallRail may display a dynamically inserted phone number on our Site to attribute calls to their source.

•Data collected: Phone number you call from, call duration, call recording (if applicable), referring source

•Purpose: Measuring which marketing channels generate phone enquiries

•CallRail Privacy Policy: https://www.callrail.com/privacy

GoHighLevel (Chat Widget and CRM )

We use GoHighLevel to power the live chat widget on our Site and to manage customer relationships. When you start a chat, your messages and any contact information you provide are stored in GoHighLevel’s CRM system.

•Data collected: Name, email, phone number, chat messages, and any other information you provide in the chat

•Purpose: Customer communication, lead management, and follow-up

•GoHighLevel Privacy Policy: https://www.gohighlevel.com/privacy-policy

Complianz (Cookie Consent Management )

We use Complianz to manage cookie consent on our Site. Complianz stores your cookie preferences so we can honour your choices on future visits.

•Data collected: Your cookie consent preferences (stored locally in your browser)

•Purpose: Compliance with privacy regulations and honouring your consent choices

•Complianz Privacy Policy: https://complianz.io/privacy-statement/

GoDaddy (Web Hosting )

Our website is hosted by GoDaddy. GoDaddy’s servers process all traffic to our Site and may log server-level data such as IP addresses.

•GoDaddy Privacy Policy: https://www.godaddy.com/legal/agreements/privacy-policy

Google Tag Manager

We use Google Tag Manager to manage and deploy the tracking tags listed above. Google Tag Manager itself does not collect personal data; it is a container that fires the other tags described in this policy.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

•Service providers who help us operate our business (such as GoHighLevel, CallRail, and Google), only as necessary to provide their services

•Law enforcement or government authorities if required by law or to protect our rights

•Business successors in the event of a merger, acquisition, or sale of our business

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Contact form submissions and chat conversations are retained in our CRM for up to 3 years unless you request deletion.

7. Your Rights — California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

•Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, and how we use and share it.

•Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.

•Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.

•Right to Opt Out of Sale or Sharing: We do not sell personal information. We do not share personal information for cross-context behavioural advertising purposes.

•Right to Limit Use of Sensitive Personal Information: We do not collect sensitive personal information as defined under CPRA.

•Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise your rights, please contact us at:

Email: info@ontimepoolservice.com

•Phone: (941) 400-4854

We will respond to verified requests within 45 days as required by law.

8. Your Rights — All Users

Regardless of your location, you may:

•Opt out of marketing communications by replying “STOP” to any text message, clicking “Unsubscribe” in any email, or contacting us directly.

•Withdraw cookie consent at any time by visiting our Cookie Preferences page or clicking “Cookie Settings” in the footer.

•Request access to or deletion of your personal data by contacting us using the details in Section 1.

9. Children’s Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

On-Time Pool Service

Sarasota, Florida

Phone: (941) 400-4854

Email: info@ontimepoolservice.com

Website: https://ontimepoolservice.com