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Privacy Statement (US)

This privacy statement was last changed on September 7, 2026, last checked on September 7, 2026, and applies to citizens and legal permanent residents of the United States.

In this privacy statement, we explain what we do with the data we obtain about you via https://ontimepoolservice.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact – Through phone, mail, email and/or webforms

The following categories of data are collected

  • A first and last name
  • An email address
  • A telephone number
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

Retention period

We retain this data upon termination of the service for the following number of months: 36

1.2 To support services or products that a customer wants to buy or has purchased

The following categories of data are collected

  • A first and last name
  • An email address
  • A telephone number

Retention period

We retain this data upon termination of the service for the following number of months: 36

1.3 To be able to comply with legal obligations

The following categories of data are collected

  • A first and last name
  • An email address
  • A telephone number

Retention period

We retain this data upon termination of the service for the following number of months: 84

1.4 Compiling and analyzing statistics for website improvement.

The following categories of data are collected

  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • Geolocation data

Retention period

We retain this data until the service is terminated.

1.5 To be able to offer personalized products and services

The following categories of data are collected

  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • Geolocation data

Retention period

We retain this data until the service is terminated.

2. Sharing with other parties

We only share or disclose this data to other recipients for the following purposes:

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organization is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

4. How we respond to Do Not Track signals & Global Privacy Control

Our website responds to and supports the Do Not Track (DNT) header request field. If you turn DNT on in your browser, those preferences are communicated to us in the HTTP request header, and we will not track your browsing behavior.

5. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Opt-out preferences webpage. 

6. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

7. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

8. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

9. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below. You have the following rights:

9.1 You have the following rights with respect to your personal data

  1. You may submit a request for access to the data we process about you.
  2. You may object to the processing.
  3. You may request an overview, in a commonly used format, of the data we process about you.
  4. You may request correction or deletion of the data if it is incorrect or not or no longer relevant, or to ask to restrict the processing of the data.
  5. You may appeal our decision whenever we refuse to take action on a request and submit a complaint with the competent authority if your appeal is denied.

9.2 Supplements

This section, which supplements the rest of this Privacy Statement, applies to citizens and legal permanent residents of California (CPRA)

California

Right to know what personal information is being collected about you

A consumer shall have the right to request that a business that collects personal information about the consumer disclose to the consumer the following:

  1. The categories of personal information it has collected about that consumer.
  2. The categories of sources from which the personal information is collected.
  3. The business or commercial purpose for collecting or selling personal information.
  4. The categories of third parties with whom the business shares personal information.
  5. The specific pieces of personal information it has collected about that consumer.

The right to know whether personal information is sold or disclosed and to whom

A consumer shall have the right to request that a business that sells the consumer’s personal information, or that discloses it for a business purpose, disclose to that consumer:

  1. The categories of personal information that the business collected about the consumer.
  2. The categories of personal information that the business sold about the consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.
  3. The categories of personal information that the business disclosed about the consumer for a business purpose.

The Right to equal service and price, even if you exercise your privacy rights


A consumer shall have the right to request that a business delete any personal information about the consumer which the business has collected from the consumer.


A business that receives a verifiable request from a consumer to delete the consumer’s personal information pursuant to subdivision (a) of this section shall delete the consumer’s personal information from its records and direct any service providers to delete the consumer’s personal information from their records.


A business or a service provider shall not be required to comply with a consumer’s request to delete the consumer’s personal information if it is necessary for the business or service provider to maintain the consumer’s personal information in order to:

  1. Complete the transaction for which the personal information was collected, provide a good or service requested by the consumer, or reasonably anticipated within the context of a business’s ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
  3. Debug to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the businesses’ deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent.
  7. Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  8. To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business.
  9. Comply with a legal obligation.
  10. Otherwise use the consumer’s personal information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you. For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Financial incentives

Selling of personal data to third parties

We have not sold consumers’ personal data in the preceding 12 months

We have not disclosed consumers’ personal information for a business purpose in the preceding 12 months.

  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

10. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

11. Contact details

On-Time Pool Service

4047 Bee Ridge Road. Suite A, Sarasota, FL 34233
United States
Website: https://ontimepoolservice.com
Email: info@ex.comontimepoolservice.com

Phone number: 9412240404

12. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

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Annex

Additional Information Specific to On-Time Pool Service

The section above is generated and maintained automatically to reflect the tracking technologies currently in use on this website. The information below is specific to On-Time Pool Service, Inc. and supplements it.

Who We Are

On-Time Pool Service, Inc.
4047 Bee Ridge Road, Suite A
Sarasota, FL 34233
Phone: 941-224-0404
Email: info@ontimepoolservice.com
Website: https://ontimepoolservice.com

We are a licensed pool service and repair company serving Sarasota, Manatee, and surrounding counties in Florida.

Information You Provide Directly

When you complete our Instant Estimate form or contact form, or start a chat conversation, you may provide your name, email address, phone number, property or service address, and details about your pool or service request.

How We Use Your Information

We use the information we collect to respond to your inquiries and provide pool service estimates, to contact you about your service request by phone, email, or text message, to schedule and manage service appointments, to improve our website and marketing, to measure the effectiveness of our advertising, and to comply with legal obligations.

Telephone Calls and Call Recording

We use CallRail to track telephone calls generated from our website and advertising. A dynamically inserted telephone number may be displayed on this website so that calls can be attributed to their source. Information collected includes the telephone number you call from, the duration of the call, the referring source, and a recording of the call where applicable.

Where calls are recorded, a recorded-line announcement is played at the start of the call. Call recordings are used for quality assurance, staff training, and confirming the details of service requests.

Text Messages

If you provide your mobile telephone number, we may contact you by text message about your service request, appointment scheduling, or account. Message and data rates may apply. You may opt out of marketing text messages at any time by replying STOP to any message, and you may opt out of email marketing by using the unsubscribe link in any email or by contacting us directly.

Direct Mail

We use PostcardMania for direct mail marketing. Where you have visited this website, information about that visit may be used to determine whether to send you printed marketing material.

Customer Relationship Management

We use GoHighLevel to power the chat widget on this website and to manage customer relationships. Messages you send through the chat widget, together with any contact information you provide, are stored in that system and used for customer communication, lead management, and follow-up.

How We Share Your Information

We do not sell your personal information. We may share your information with service providers who help us operate our business, including GoHighLevel, CallRail, PostcardMania, and Google, only as necessary for them to provide their services; with law enforcement or government authorities where required by law or to protect our rights; and with a business successor in the event of a merger, acquisition, or sale of our business.

Data Retention

We retain your personal information for as long as is necessary to provide our services and to comply with our legal obligations. Contact form submissions and chat conversations are retained in our customer relationship management system for up to three years unless you request deletion sooner.

Your Rights — California Residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we have collected about you and how it is used and shared; the right to request deletion of personal information we have collected from you, subject to certain exceptions; the right to request correction of inaccurate personal information; the right to opt out of the sale or sharing of personal information; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising any of these rights.

To exercise your rights, contact us at info@ontimepoolservice.com or 941-224-0404. We will respond to verified requests within 45 days, as required by law.

Your Rights — All Users

Regardless of your location, you may opt out of marketing communications by replying STOP to any text message, using the unsubscribe link in any email, or contacting us directly. You may withdraw cookie consent at any time using the cookie preferences link in the footer of this website. You may request access to or deletion of your personal data by contacting us using the details above.

Children’s Privacy

This website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Links to Other Websites

This website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Contact Us

On-Time Pool Service, Inc.
4047 Bee Ridge Road, Suite A
Sarasota, FL 34233
Phone: 941-224-0404
Email: info@ontimepoolservice.com